Frequently Asked Questions

1. What is the Shell Club?

The Shell Club is a Loyalty Programme designed by Shell for all motorists. The programme allows customers to earn points for all their purchases at selected Shell retail stations. These points earned can then be redeemed for a gift of their choice at various merchant partner points.

2. Who is this programme designed for?

The Shell Club is designed for the Shell retail customers of the following profiles:
  • Motorcyclists
  • Taxi and trotros
  • Truck/Bus drivers
  • Light commercial vehicles
  • Private motorists
  • 3. Who is eligible to enter this programme?

  • This programme is open to all motorists within Ghana.
  • The individual must be 18 years and above and fit to drive a vehicle.
  • 4. How do I join the Shell Club?

    Registration for the programme can be done as below:
    1. By visiting the Shell retail station to sign up for your card/tag. This will earn you 150 welcome bonus points
    2. Complete registration to earn 350 welcome bonus points by:

    5. Do I need any specific documentation to be used during the registration?

    All you need to have for registration is your registered mobile telephone number. All other details will be completed later at a convenient time using the website, the Mobile App or calling Customer Services.

    6. How do I earn points?

    You earn points from all your purchases at the participating Shell retail stations across the product range. Every GHS5 spent at Shell gives varied points across the product range.

    7. What purchases give me more points?

    All purchases of fuel, lubricants and shopping at the Shell retail stations earn you points as per table below.
    Products Points
    Fuel - Shell FuelSave Super & Diesel GHS5 ➔ 1 pt
    Premium Fuels - Shell V-Power GHS5 ➔ 2 pts
    Lubricants - Shell Motor Oils GHS5 ➔ 4 pts
    Shell Shops GHS5 ➔ 3 pts

    8. Are there other bonus points?

    On special days, occasions and other promotions, you will be able to earn more points as per the prescribed mechanics during that period. Please do visit the website and Mobile App to view available offers and promotions.

    9. How can I redeem my points and get my gift?

    You have access to a world of amazing rewards only available to the Shell Club members. View the Shell Club catalogue by visiting the website: https://loyalty.shell.com.gh/ or using the Mobile App to select a gift depending on your points balance. Alternatively, call the Customer Services on +233 242436900 (9 AM to 6:30 PM Monday to Friday), find out your points balance as well as options from the catalogue. Once the order is validated, the E-vouchers are sent in an sms to the phone number given by the member.

    10. Can I redeem several gifts with my points?

    Yes, this is depending on the points balance. It is possible that the member redeems as many gifts as the member points allow.

    11. What are the rewards or gifts?

    Member points are redeemed for airtime vouchers, partner coupons and gifts.
    The rewards will be regularly updated in the catalogue. Keep on the look-out for new irresistible offers.

    12. How do I receive my reward(s) after ordering the reward?

    After having ordered the gift from the catalogue, the member receives the E-voucher by SMS and redeems this voucher at the Partner outlets.
    Note: The customer should validate his gift order with his previously established secret code. Please be advised that only the customers who have completed the programme registration process will be the ones able to order gifts.

    13. On receiving my gift, what should I do in case it is defective/damaged?

    Please get in touch with us on +233 242436900, to advise on how you return this gift. We encourage you to always check the gift before you leave the outlet.

    14. Do I pay for the card or tag?

    No, the card is absolutely free.

    15. Can I get both the card and tag?

    Yes, as a member of the Club, you are entitled to getting both the card and tag.

    16. How do I get to know my balance of points?

  • You can get your points by calling Customer Services on +233 242436900
  • Visit the website: https://loyalty.shell.com.gh/
  • Sign in on the App and check your points
  • Talk to a Customer Champion at your next visit to check your customer information on the terminal.
  • 17. What is the validity of my loyalty card/tag and my accumulated loyalty points?

  • Your Shell Club card is valid for as long as you carry and can use it at Shell.
  • Your Shell Club points are valid for 6 months without the use of your Loyalty card at any of the participating Shell retail stations. After which they will be reset back to 0 (zero).
  • Your Shell Club points will remain valid for a period of 12 months without any single redemption, after which the points will be reset to zero.
  • 18. Can I have multiple cards in my name?

    No, The Shell Club card is only designed for the individual and it would be advisable to only have one card or tag.

    19. What should be done in case of loss / theft of cards?

    In the event of loss, theft or damage of the card or tag, a member is advised to contact Customer Services on +233 242436900 so that the card can be disabled and no one can manipulate your account.

    20. In case of loss of my Shell Club Loyalty card, are my points lost?

    In case of loss of your card/tag, your points are not lost. When getting a new card/tag, your points will be transferred to the new card or tag.

    21. In case I have lost my secret code for the Shell Club, what do I do?

    In the event of forgetting or losing your secret code, please call Customer Services on +233 242436900.

    22. What does Shell do with my personal data?

    The member’s personal data/information remains strictly confidential. They will be used as part of the communication campaigns as related to the programme. The data provided by the customer can be checked and modified any time from the website or by simply calling Customer Services.

    23. How do I opt out of from the programme?

    The customer can personally opt out from the programme at any time by calling Customer Services on +233 242436900.

    24. How to earn bonus points?

    Visit Shell frequently to double or triple your points to win more.
    Products Vehicule Duration Point
    Shell FuelSave
    Super & Diesel
    Private cars At least 6 times/months 2x
    Shell Lubricants Private cars At least 2 times/months 2x
    Shell FuelSave
    Super & Diesel
    Taxi/Trotro At least 24 times/months 2x
    Shell Lubricants Taxi/Trotro At least 3 times/months 2x
    Shell Shop Taxi/Trotro At least 3 times/months 2x

    Combo Fuel + Lubricants 2x
    Combo Fuel + Lubricants + Shop 3x
    Combo Every purchase of Shell V-Power 2x
    *For more information, download the Shell Africa App from the Google Playstore or Apple store. View the Shell Club catalogue by visiting the website: https://loyalty.shell.com.gh/ or using the Mobile App to select a gift depending on your points balance. Alternatively, call the Customer Services on +233 242436900 (9 AM to 6:30 PM Monday to Friday).

    Points Calculator Guide